plushy Privacy Policy

Last updated: 2025. This Privacy Policy explains how plushy collects, uses, stores, and protects the personal information of members and visitors in the Philippines. By using the platform, you agree to the practices described here.

1. What Information Do We Collect?

When you register and use the plushy platform, we collect the following categories of information:

Account information: Your name, date of birth, email address, username, and password created during registration. We may also collect a government-issued ID and proof of address as part of identity verification (KYC).
Financial and payment data: Deposit and withdrawal records, transaction history, and payment method details necessary to process transactions in Philippine Peso (₱ / PHP). We do not store full card numbers — payment processing is handled by third-party providers.
Device and browser data: IP address, device type, operating system, browser version, and session identifiers. This is collected automatically when you access plushy.
Usage data: Pages visited, game sessions played, bets placed, time on site, and interaction logs. This helps us understand how the platform is used and improve the experience.
Communications: Messages you send to our support team, including chat transcripts and email correspondence.

2. How Do We Use Your Information?

plushy uses the information collected for the following purposes:

To create and manage your account and verify your identity in compliance with applicable regulations.
To process deposits, withdrawals, and other financial transactions in Philippine Peso.
To provide access to the sportsbook, live casino, and slot game sections of the platform.
To communicate with you about your account, transactions, promotions, and platform updates.
To detect and prevent fraud, money laundering, and unauthorized account access.
To analyze platform usage patterns and improve performance, design, and user experience.
To comply with legal obligations, including age verification and responsible gaming requirements.
To resolve disputes and enforce our Terms and Conditions.

We do not use your personal data for purposes beyond what is described above without notifying you and, where required, obtaining your consent.

3. Cookies and Tracking Technologies

The plushy platform uses cookies and similar tracking technologies to operate core site functions, remember your preferences, and analyze traffic. The main categories of cookies used are:

Essential cookies: Required for the platform to function — login sessions, security tokens, and language preferences. These cannot be disabled without affecting platform access.
Analytics cookies: Used to collect aggregate data on how visitors use the site — which pages are viewed most, how long sessions last, and where users navigate. This data is anonymized.
Functional cookies: Remember your settings and preferences across sessions, such as game display options or interface language.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to log in and use the platform. plushy does not use cookies to serve third-party advertising on this platform.

4. Data Storage, Security, and Retention

Your personal data is stored on secure servers with access restricted to authorized personnel only. plushy implements technical and organizational measures to protect your information against unauthorized access, accidental loss, alteration, or disclosure. These measures include encrypted data transmission, secure access controls, and regular security reviews.

We retain your account data for as long as your account remains active and for a period thereafter as required by applicable law or for legitimate business purposes such as resolving disputes and maintaining records. Financial transaction records may be retained for a longer period in accordance with regulatory requirements.

While we take reasonable precautions to protect your data, no system is entirely risk-free. We encourage you to use a strong, unique password for your plushy account and to avoid sharing your login credentials with anyone.

plushy does not sell your personal information to third parties. We may share your data with trusted service providers strictly for the purposes of operating the platform:

Payment processors: To handle deposits and withdrawals in Philippine Peso. These providers are bound by their own privacy and security standards.
Identity verification services: To fulfill KYC requirements and confirm the identity of registered members.
Analytics providers: Who process aggregated, anonymized usage data to help us understand platform performance.
Regulatory and law enforcement bodies: Where we are legally required to disclose information, such as in response to a court order or government authority request.

All third parties with whom we share data are required to handle it responsibly and in accordance with applicable data protection standards. We do not share your data with unaffiliated advertisers or marketing networks.

6. Your Rights as a User

As a registered member of plushy, you have the following rights regarding your personal data:

Access: You may request a copy of the personal data we hold about you.
Correction: You may request that inaccurate or incomplete data be corrected. Some changes can be made directly through your account settings.
Deletion: You may request that your account and associated personal data be deleted, subject to legal retention requirements and any outstanding obligations.
Objection: You may object to certain types of data processing where permitted by applicable law.
Data portability: Where technically feasible, you may request your data in a commonly used electronic format.

To exercise any of these rights, contact our support team at [email protected]. We will respond to valid requests within a reasonable timeframe. Note that some requests may be subject to identity verification before processing. For general platform questions, the FAQ section is a good starting point.

7. Protection of Minors and Policy Updates

The plushy platform is strictly for adults aged 18 and above. We do not knowingly collect personal information from individuals under the legal age. If we become aware that a minor has created an account or provided personal data, we will promptly close the account and delete the associated information. If you believe a minor has accessed the platform, please contact support immediately.

This Privacy Policy may be updated from time to time to reflect changes in our practices, legal requirements, or platform features. When material changes are made, we will post the updated policy on this page with a revised effective date. We may also notify registered members by email where appropriate. Your continued use of plushy after any update constitutes acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we handle your data.

For questions about this policy or your personal data, you can reach our support team at [email protected] or through the live chat feature available 24/7 on the platform.

Need to Manage Your Account or Ask a Question?

Log in to review your account settings or visit the FAQ for answers on data, payments, and account management. Our support team is available 24/7.